The everyday jobs, step by step, by who does them: the crew, the department heads and managers, the office, the board and the clerk. These are the same answers as the Help screens in the app and on the office dashboard.
Your plan. Every plan includes the time clock, payroll hours, people, phones, pay rules, sites and the record check, plus these features: Crew board, Wall station, Time off and Route replay. The Accountability plan adds Work & requests, Fleet & equipment, Loaner desk, Pre-trip inspections, Credentials, Audit & records, Meeting minutes, Budget lines, Storms and Written notices, and the Town Platform plan has them all. An answer that depends on a feature says which one it needs. If you cannot find a screen this manual describes, your town’s plan may not include it, or your role may not have it. Ask your office.
Milepost’s role names are Worker, Department head (called a Manager in a company), Bookkeeper / HR, Clerk and Auditor. A town can also make roles of its own.
For everyone who signs in to Milepost.
There is no password. Enter your work email and tap Email me a code. Milepost emails you a sign-in code of six letters and numbers. Type it in, or use the link in the same email.
A code works once. It stops working after 15 minutes, or after five wrong tries. Then tap Send a new code.
Check your spam folder first. On the sign-in screen, tap Send a new code. If it still does not come, ask the office to send your sign-in email again.
The office does that from People, with Resend sign-in link. It needs your email address to be on file.
Crew members ask their town office. In the app, tap your name at the top, then Account. Call the office shows there once the office has added its number.
The office can reach Milepost support for anything it cannot fix. If you work in the office, your own Account page on the dashboard shows Milepost support's phone line under Help.
In the app: Account, under your name. On the dashboard: Account.
The bell at the top of the screen lists your notices. Milepost sends one when a shift looks forgotten, when the office sends you something to approve, and when a request you made is answered.
In the phone app, Milepost asks your phone for permission to send alerts. If you said no, turn notifications on for Milepost in your phone's settings. The web version does not send phone alerts, but the bell still lists everything.
If your town has the notification digest switched on, Milepost also emails the notices you have not opened, once each evening.
Open the Calendar. It shows the town's month: scheduled work, who is out, and maintenance due, as far as your town uses them. On a Timekeeping plan, that means time off.
Sick and unpaid leave show only as Out to most people. The kind of leave is shown to the person and to the people who decide time off.
In the app: Calendar, under More. On the dashboard: Calendar.
For crew members who clock in with the Milepost app on their phone.
Needs Crew board. Included in every plan.
It is what the office wants the crew to know today: a few lines, and sometimes a safety note. Read it, then tap Got it. Got it adds your name to the office's list for the safety note. It is not a signature.
The briefing never stops you from clocking in. The clock works the same whether you have read it or not.
If the office corrects the briefing while you are reading it, the card shows the new one and nothing is recorded for the old one. Read it, then tap Got it again.
With no signal, the card shows the briefing your phone saved this morning, with the time it was saved. Got it needs signal, and the card says so if it could not be recorded.
The card goes away when you clock out for the day.
In the app: Today.
Open Today and tap Clock in. Milepost stamps the time, your location and this phone on the permanent record, and a line under the button tells you what was recorded.
If location is off or weak, you can still clock in. The punch is tagged, for example Location off or No location, and the office looks at it.
If Today says Waiting for the office to approve this phone, the office has to approve your phone before it can record time.
In the app: Today.
Tap Clock out on Today. A short sheet asks what you worked on. Writing a note is optional. Tap Clock out again to finish.
If you are on a break, the sheet warns that Clock out ends your whole shift, not just the break. To go back to work, use End break instead.
Signing out of the app does not clock you out. If you are still on the clock when you sign out, Milepost asks first and offers Clock out first.
In the app: Today.
Clock out when you remember. If it has been a very long shift, the sheet asks When did you stop? Enter the time you really stopped. You clock out now, and the office moves the clock-out to that time when they approve it.
If you are still on the clock 16 hours after your last punch, Milepost sends you a notice called Still clocked in? and tells the department heads (the managers in a company).
A shift longer than your town's limit (16 hours unless the town changed it) pays nothing until the office confirms it or fixes the clock-out. Nothing is lost.
If you left without clocking out and are not on the clock now, ask for a correction. In the app, use Ask for a correction on Today. On a computer, open My time and tap Ask for a correction. At the wall station, type your PIN, tap My week, time off and more, then Fix my time, then I forgot to clock out.
In the app: Today.
While you are on the clock, tap Start break on Today. When you are back, tap End break. Time between Start break and End break is not counted in your worked hours.
Only the button that fits shows: Start break while you work, End break while you are on a break.
In the app: Today.
Your break ran longer than your town's limit, which is 60 minutes unless the town changed it. After End break, a card asks When did you come back? Enter the time you really came back and tap Send, or tap Just now.
The office moves your break's end to the time you entered when they approve it. Just now sends nothing.
Either way, the punch is tagged Long break and the office looks at the day before it is paid.
In the app: Today.
Clock in, clock out and break punches are saved on your phone the moment you tap them. They send by themselves when you have signal. Today counts the punches waiting to send and says nothing is lost.
A punch that reaches Milepost more than 10 minutes after you made it is tagged Sent late. That is a fact on the record, not a penalty.
Other changes, like asking for time off or getting a PIN, need signal and say so.
If you sign out with punches still waiting, they stay on your phone for you to send when you sign back in.
In the app: Today.
Milepost would not accept that punch, and the card says why. For example, the phone is not approved yet, or the punch does not follow your last one. The punch stays on your phone until you decide.
Discard removes the punch from your phone for good, so ask the office first when in doubt.
In the app: Today.
A tag says Milepost noticed something about how the punch was taken. It is a fact on the record, not a penalty, and the office looks at flagged punches.
Punches made on someone else's approved phone are marked for the office to review.
In the app: Record. On the dashboard: My time.
Open Record. It lists your punches for the last 45 days, grouped by day with each day's hours and a total for each workweek. Totals are the time between your punches, not your pay.
Nobody can edit a punch. A correction adds a new line and the original stays, marked as replaced.
On a computer, open My time. At the wall station, type your PIN, tap My week, time off and more, then My week. It shows one week at a time, up to 12 weeks back.
In the app: Record. On the dashboard: My time.
Ask for a correction. The office approves or declines it, and you get a notice with the answer. Nothing is edited: an approved fix adds a new punch and the old one stays on the record.
Your request waits in the office's review queue. You cannot ask to change a charge code this way. Tell the office and they can send you a code change to approve.
You can ask in three places and the office gets the same request. In the app, as above. On a computer, open My time and tap Ask for a correction. At the wall station, type your PIN, tap My week, time off and more, then Fix my time.
In the app: Record. On the dashboard: My time.
Read it and tap Approve or Decline. When the office fixes one of your punches or adds one you missed, nothing on your record changes unless you approve. You get a notice called A change to your time to approve.
Approve is off when your time changed since the change was sent, or when it falls in a pay period that is already closed. The card says which.
At the wall station, tap Changes to approve after your PIN.
In the app: Record. On the dashboard: My time.
Yes. A code change moves some of your hours to another charge code, and it counts only if you tap Approve. You get a notice called A code change to approve. Declining changes nothing.
Your hours themselves do not change. Approving writes new entries with the new code and the originals stay on the record.
CHIPS follows the code. If the new code is CHIPS, those hours become CHIPS-eligible. If it is not, they stop being.
You can also decide at the wall station, after your PIN, under Changes to approve.
In the app: Record. On the dashboard: My time.
If your town has charge codes, Today has a card called Job & charge code under the Clock in button. Open it, pick a code under Charge this shift to, then tap Clock in. CHIPS is New York's Consolidated Local Street and Highway Improvement Program. You never mark it yourself: the office decides which codes are CHIPS.
You cannot change the code in the app after you clock in. At the wall station, Switch job changes it for the rest of your shift. Otherwise, if you picked the wrong one, tell the office. They can send you a code change to approve, and CHIPS follows the new code.
The card shows when your town has charge codes or jobs set up. The office sets the codes in Pay rules.
If the office has marked some codes as shop and overhead, such as the shop, the yard or training, the card lists them under Shop and overhead, apart from work codes. Your pay is figured the same either way.
In the app: Today.
Needs Time off. Included in every plan.
Open Pay, then Time off. Choose the kind, the dates and the hours a day, and tap Send request. The office answers, and you get a notice.
Only your town's workdays count, Monday to Friday and 8 hours a day unless the office changed it in Pay rules.
A request shows Awaiting a decision until it is answered. You can tap Withdraw while it waits. A withdrawn request cannot be reopened, so file a new one.
Comp time comes out of your comp time bank. A request for more than is banked is refused and says how much is there.
If the days fall in a pay period that is already closed, the request says the office has to reopen that period before it can be approved.
You can ask in three places and the office gets the same request. In the app, as above. On a computer, open My time and tap Ask for time off. At the wall station, type your PIN, tap My week, time off and more, then Time off.
In the app: Pay. On the dashboard: My time.
Needs Time off. Included in every plan.
Open Pay, then Time off. Your balances show at the top once the office has set up how your time off accrues. If there is no balance card, the office has not set one up for you yet.
The card shows what is left of each kind and how many hours you earn a month. If approved time off is already booked ahead, it says how much that leaves.
On a computer, your balances are at the top of the Time off card on My time. At the wall station, type your PIN, tap My week, time off and more, then Time off. My week shows them too.
In the app: Pay. On the dashboard: My time.
Open Pay. It shows the hours you worked this period, your CHIPS-eligible hours, your hours by charge code, where your timesheet stands, and anything that stops a shift from being paid. It shows hours, not dollars.
Pay is not a pay slip. Your town's payroll provider applies your rate and deductions and issues the check.
If it says Not paid yet, a shift is held for the office. Examples are a shift longer than the limit, or a missing clock-out. Tell the office or wait for them to settle it.
At the wall station, type your PIN, tap My week, time off and more, then My week. It shows this pay period's hours too. On a computer, open My time.
In the app: Pay. On the dashboard: My time.
It is your own yes to the hours, and it is optional. It tells the office your hours look right to you. It does not release your pay: someone in the office still signs your timesheet.
If your hours change after you confirm, Pay asks you to check them and confirm again.
You can confirm in three places. In the app, on Pay. On a computer, open My time and use the Confirm my week card. At the wall station, type your PIN, tap My week, time off and more, then Confirm my week.
In the app: Pay. On the dashboard: My time.
Your town's written notice says when Milepost records your location. At first sign-in, the app shows it before anything else. Read it and tap I understand.
Milepost keeps the date you read it and which version it was. If the words change, you are asked again.
With no signal, the app opens to the clock and asks you to read the notice once you have signal.
You can read it again any time: tap your name, then Account, then Location notice.
In the app: Account, under your name.
When you clock in, clock out or take a break, Milepost records where you are, from your phone or from the wall station if you punch there. While you are on the clock it also records your route as you go. It records only while Milepost has you on the clock.
The route is usually recorded about every 250 feet while you are moving, and more often while someone has the live crew map open.
The location at each punch stays with your time record. The route is deleted after 90 days, though backup copies can last up to about 15 months. Your employer can see these records.
The Trail tab, under More, draws your own route for today. It helps you see where the day went. Your punches on Record are the permanent part.
In the app: Trail, under More.
The office has to approve a new phone before it can record time. Today says Waiting for the office to approve this phone. Tap Remind the office and the people who approve phones get a notice.
You can remind them again after 4 hours.
If the office turned the phone down or retired it, Today says so. Clock in at the wall station, or ask the office.
A punch on someone else's approved phone is marked for the office to review.
In the app: Today.
Needs Wall station. Included in every plan.
Tap your name at the top, then Account, then Wall-station PIN, then Show my PIN. Milepost picks six digits and shows them once. You cannot choose them, and the office never sees them.
A new PIN replaces the old one. Getting a PIN needs signal.
The row shows only if your town uses a wall station and lists you on it.
In the app: Account, under your name.
Tap More, then Incidents, then Report an incident. Say when and where it happened, what happened, and whether anyone was hurt, then tap Send report. It is filed under your name and the office people who read reports are told.
Report an incident even if nobody seems hurt. The report is the town's record of what was said and when.
If you lose signal, what you wrote stays on your phone. Tap Send report when you have a connection.
The app files a report about you. A report about someone else is filed from the office.
A report is not changed after it is filed. To fix something, open it and tap Add a correction: the correction shows beside the first version, with who made it and why, and the first version stays.
You read the reports you filed and any filed about you. Nobody else sees them except the people the town has given incident-report access, normally the department heads (the managers in a company) and the bookkeeper.
Milepost keeps the record. A report is not a claim: it does not file anything with an insurer or for workers' compensation, and it gives no medical or legal advice.
In the app: Incidents, under More.
Needs Storms. Included in the Accountability and Town Platform plans.
The office has opened a storm. The line says when it began, in the town's time. It is only a note, so clock in and out the way you always do.
Nothing about your pay or your punches changes while a storm is open. The office adds up the hours already on the record inside the storm for its storm package.
The wall station shows the same line on its home screen. When the office closes the storm, the line goes away.
In the app: Today.
For crew members who clock in on the shared tablet at the garage.
Needs Wall station. Included in every plan.
Tap anywhere on the idle screen, type your six-digit PIN, and tap the punch you want. The station takes your photo with the punch, then confirms what was recorded.
If it is not your name, tap Cancel. Nothing is recorded until you tap a punch.
Under the punches, My week, time off and more opens the rest of what you need here: My week, Switch job, Time off, Fix my time, Confirm my week and Help. Each has its own answer in this chapter.
Needs Crew board and Wall station. Included in every plan.
Yes. While nobody is using the station, its last screen shows today's briefing in place of the office's note, with the safety note first. Clocking in at a wall station while today's briefing is up is noted on the briefing's list. There is nothing extra to tap.
When the briefing comes down, or the day changes, the screen goes back to the office's note, if there is one.
A punch the station saved while it had no signal does not record a read. Tap Got it in the app, or clock in at the station next time while the briefing is up.
The office's list says whether a name came from Got it in the app or from clocking in at a wall station. It does not show that anyone looked at the screen, and it is not a signature.
Needs Wall station. Included in every plan.
Ask the office to open a PIN window for you. They hand you the screen, Milepost shows you a new PIN once, and the old one stops working.
You can also get a new PIN yourself in the Milepost app: tap your name, then Account, then Wall-station PIN.
Nobody can choose a PIN or look one up. Milepost picks every PIN so that no two people share one.
Needs Wall station. Included in every plan.
Too many wrong PINs pause the keypad. It counts down on the screen and starts again by itself, 30 seconds at first and longer if wrong PINs keep coming. The office is told.
Wrong PINs typed for your name can also lock clock-in for that name at that station for a while. Other stations are not affected. The department heads (the managers in a company) on duty are told. If it was you who mistyped, tell the office.
Needs Wall station. Included in every plan.
The office has set you up to clock in with the Milepost app, not at the wall station. The station records nothing, not even a clock-out. If you are on the clock it says Clock out in the app.
Use the app on your phone. If that is wrong, ask the office to change it.
Needs Wall station. Included in every plan.
The header says Offline and counts the punches waiting to send. You can still punch. The station cannot look you up, so it offers all four punches and checks your PIN when the punch reaches the office.
The punch is saved on the tablet with its photo and tagged Taken offline.
A punch that arrives more than 12 hours late waits for the office to confirm it.
If the office refuses a punch when it arrives, it stays listed on the idle screen and the office is told.
My week, time off and more needs a connection to the office, because it carries your PIN. Try again when the header no longer says Offline.
Needs Wall station. Included in every plan.
Type your PIN, tap My week, time off and more, then tap My week. It shows your hours this week and this pay period, and under each day the punches behind them. It shows hours, not dollars, and it needs a connection.
Your leave balances and your overtime line show here too, when your town keeps them.
A shift still running is not counted until you clock out. A punch waiting on the office, and a fix you asked for, show under Waiting for the office.
In the app, open Record or Pay. On a computer, open My time.
Needs Wall station. Included in every plan.
Type your PIN, tap My week, time off and more, then tap Switch job. Tap the job you are switching to, then tap Switch job again. The station clocks you out and straight back in on that code and takes your photo.
A switch records two ordinary punches, a clock-out and a clock-in at the same moment. The office sees them like any other. They need a connection.
This is for the wall station only. In the app you cannot change the code after you clock in, so tell the office if you picked the wrong one.
Needs Wall station and Time off. Included in every plan.
Type your PIN, tap My week, time off and more, then tap Time off. It shows what you have left and the requests you made. Tap Ask for time off to make one. The office answers.
Tap Withdraw on a request that is still waiting. It asks first. A withdrawn request cannot be reopened, so make a new one.
It is the same request as in the app, so the same rules apply: only your town's workdays count, and a request for more comp time than you have banked is refused.
In the app, open Pay, then Time off. On a computer, open My time.
Needs Wall station. Included in every plan.
Type your PIN, tap My week, time off and more, then tap Fix my time. Choose I forgot to clock out, or A time is wrong. It goes to the office, and nothing on your record changes until they approve it.
It is the same request as Ask for a correction in the app, and it waits in the same review queue. An approved fix adds a new punch and the old one stays on the record.
A time that has not happened yet is refused. If the clocks went back that night, the station asks which of the two times you mean.
In the app, open Record or Today. On a computer, open My time and tap Ask for a correction.
Needs Wall station. Included in every plan.
Type your PIN, tap My week, time off and more, then tap Confirm my week. Check your hours and tap Confirm my hours. It is optional: it says the hours look right to you, and the office still signs the week off.
If your hours change after you confirm, the screen asks you to check them and confirm again.
In the app, open Pay. On a computer, open My time and use the Confirm my week card.
Needs Wall station. Included in every plan.
You do not mark it. At clock-in, a code that is CHIPS shows CHIPS: and its road on its tile. Tap the code for the work you are doing. The office decides which codes are CHIPS, and the flag comes from the code, as it does in the app.
If you tapped the wrong code, tell the office. They can send you a code change, and you approve it at the station after your PIN or in the app.
Needs Wall station. Included in every plan.
The station takes a photo with each punch so the office can check who punched. If the camera gives nothing, the punch is still recorded, tagged No photo, and the station tells you to tell the office.
Needs Wall station. Included in every plan.
Type your PIN, then tap Report an incident. The station asks one question at a time and ends with a page to check. Tap Send report and it is filed under your name. The station then tells you which office people were told.
Report an incident even if nobody seems hurt. The report is the town's record of what was said and when.
The station files a report about you. A report about someone else is filed from the office by someone who can read incident reports.
The station never shows a report back, so the next person to use it sees nothing of yours.
Sending needs a connection. Without one you can still fill it in, then tap Send report when the connection is back. After three minutes with no touch the station returns to its idle screen and what you wrote is not kept.
A report is not changed after it is filed. A correction is added beside it and the first version stays. You can add one in the app, or the office can.
Milepost keeps the record. A report is not a claim: it does not file anything with an insurer or for workers' compensation, and it gives no medical or legal advice.
For department heads (managers in a company) and anyone who reviews and approves the crew's time.
Needs Crew board. Included in every plan.
Open Crew board. The live crew map and the table under it list everyone on the clock now: since when, the charge code and where their last position was. Pick a name in the table to find them on the map.
Positions are last known, not a live feed. A position more than half an hour old says when it was taken. Only people on the clock appear.
The board reads again every 30 seconds while it is open.
On the dashboard: Crew board.
Needs Crew board. Included in every plan.
Open Briefing, write the day's lines, add a safety note if there is one, and tap Publish. Everyone on the crew gets one notice with the first line. The briefing is on their Today screen and on the wall stations that day.
There is one briefing a day. To change it, use Correct. A day that already has one cannot take another.
The weather is whatever you type. Milepost does not fetch it for the briefing.
On the dashboard: Briefing.
Needs Crew board. Included in every plan.
Open Briefing. Tap Correct to change the words or the safety note, or Withdraw to take it down with a reason. Nothing is deleted: the old version stays on the record.
A correction sends the crew a notice again only if the safety note changed. Changing the words alone does not.
Anyone who tapped Got it on the old version needs to read the new one. Their earlier read stays on the record for the old version.
Withdrawing sends no notice. To tell the crew something different, publish or correct.
A briefing for a day that has passed is kept as it was. It can be withdrawn, not corrected.
On the dashboard: Briefing.
Needs Crew board. Included in every plan.
Open Briefing. Today's card says how many have said Got it, lists who has not yet, and shows each reader with where and when. The last 30 days are below.
A worker is counted when they tap Got it in the app, or clock in at a wall station while the briefing is up. The list says which.
For today, the list of who has not read it is everyone on the crew who keeps time. For an earlier day, it is the people who clocked in that day.
A read is a record that a worker tapped Got it or clocked in at a wall station while the briefing was up. It is not a signature.
On the dashboard: Briefing.
Needs Crew board and Route replay. Included in every plan.
On the Crew board, use Route replay. Choose the person and the day, then tap View route. Milepost asks why you are looking and keeps your reason on the record.
The route covers only time Milepost had the person on the clock. It is deleted after 90 days, though backup copies can last up to about 15 months.
On the dashboard: Crew board.
Open the Review queue on the Crew board, or the Review tab in the app. Open a flagged punch to see why it was flagged, a map, the device and, for the wall station, the photo. When you have looked and it is fine, choose Mark reviewed and say why.
A flag is a fact on the record. Mark reviewed clears it from the queue, and the flag stays on the punch.
If a time is actually wrong, fix it instead: see the question about fixing someone's time.
You cannot review your own punches or a relative's. A pay period cannot close while a flagged punch is unreviewed.
In the app: Review, under More. On the dashboard: Crew board.
Open Corrections awaiting a decision on the Crew board, or Correction requests in the app's Review tab. Tap Approve or Decline. The worker gets a notice with your answer.
Approve writes a new punch that replaces the old one, or adds the missing one. The original stays on the record.
Approve is off when the request does not say which punch or what time, when the time has not happened yet, or when it falls in a closed pay period. Reopen that period in Payroll first.
You cannot decide your own request or a relative's. A request waiting here does not send you a notice. Check the count on the Crew board.
If your town turned on signing off at the wall station, you can also decide a correction there: type your PIN, tap Sign off, then Time corrections. Declining asks you to tap a reason.
In the app: Review, under More. On the dashboard: Crew board.
You propose the fix and the worker approves it. The dialog says Nothing changes until the worker approves it, in the Milepost app or at the wall station, and its button says Send to approve.
Under Changes sent to people you can see what is waiting, and withdraw a change while it waits. A change that is still waiting does not hold up closing the pay period.
For someone who is no longer active, the change goes on the record at once and the Auditor is told.
You cannot change your own time or a relative's.
On the dashboard: Crew board.
You propose it and the worker approves it. On the Crew board, open the punch from the Review queue and choose Change the code. This works on a clock-in or a back-from-break punch.
CHIPS follows the code, so changing the code is how hours move in or out of CHIPS. There is no separate CHIPS setting on a change.
Nothing changes until the worker approves, in the app or at the wall station. The hours do not change, only the code.
You cannot change your own hours or a relative's.
On the dashboard: Crew board.
On the Crew board, open Timesheets and tap Sign off on a person's row. If you can open Payroll, you can sign there too. Sign off approves the hours as they were when the board loaded.
If the hours change after you sign, your signature stops counting and the record says so.
You cannot sign your own timesheet or a relative's. Someone else signs it, so a town with one bookkeeper has a department head (a manager in a company) sign the bookkeeper's.
When your town requires two signatures, a timesheet goes to payroll only after two different people sign the same hours, and at least one of them is not a relative. The Signatures column shows 1 of 2, and the line under a name says who signed and where: on the dashboard, in the app, or at a wall station. After you sign, the row says You signed until the other person has.
A pay period cannot close until every person with hours has a timesheet with enough signatures: one from someone who is not a relative, or two from two different people when your town requires two.
On the dashboard: Crew board.
Needs Wall station. Included in every plan.
If your town turned on signing off at the wall station, type your PIN and tap Sign off. You can sign timesheets, approve or decline time off, and accept or decline workers' correction requests there, with big buttons and nothing else to sign in to.
Sign off shows only when signing off at the wall station is turned on, under Signing off here on the Wall station screen. If you do not see it after your PIN, ask the office.
Each one is on the record as made at that station, with the time and your photo. A timesheet's page at the station says who has signed and where, for example Harlan Marsh at the wall station.
The same rules apply as on the dashboard. You cannot sign your own timesheet or decide your own request. If you are a relative of the person you may still sign, but it does not count as the signature from someone who is not a relative.
If the hours change while you are looking, nothing is signed and the station asks you to look again. If the station cannot reach the office, it says so, and nothing waits on the tablet to send later.
The station shows hours, not dollars. Someone who clocks in with the app, not at the station, sees only Sign off after their PIN.
Settle it under Shifts not paid yet on the Crew board. Each row says what is held and offers the fix. The time is paid once it is settled, and a held shift blocks closing the pay period until then.
The limit is set in Pay rules: 16 hours for a shift and 60 minutes for a break unless the town changed them.
A clock-out you add, and a fix to a clock-out, go to the worker to approve. The shift stays here until they do.
You cannot settle your own shift or a relative's.
On the dashboard: Crew board.
Needs Time off. Included in every plan.
Open Time off. Each request is a card with the dates, the hours and the person's balance. Tap Approve or Decline. The worker gets a notice. Approved leave shows in Payroll's Leave column.
A request waiting for you does not send a notice. The count shows on the Time off item in the sidebar.
To record time that was already agreed, tap Record time off. Record for everyone enters a holiday once for the whole crew.
You can void approved time off with a reason. It is marked Voided and stays on the record.
Leave in a closed pay period cannot be approved until the period is reopened in Payroll. You cannot decide your own request.
If your town turned on signing off at the wall station, you can also decide a request there: type your PIN, tap Sign off, then Time off.
On the dashboard: Time off.
Needs Wall station. Included in every plan.
It is where you check wall-station punches. A punch that reached the office more than 12 hours after it was taken does not count until you record it or turn it down. You can also check each photo against the worker's face on file.
Mark a photo Verified, or Doesn't match with what you saw. A decision can be taken back with a new one. Nothing is edited.
A punch with no photo still shows up. Tick the ones you checked another way and use Verify another way.
You cannot verify your own punch or a relative's.
On the dashboard: Verify punches.
Needs Wall station. Included in every plan.
When a station saves a punch offline and the office refuses it on arrival, you get a notice called A wall station couldn't record a punch. It is listed on the Wall station page under Punches a station couldn't record.
Closing a pay period warns about these but does not wait for them.
On the dashboard: Wall station.
Needs Wall station. Included in every plan.
On the Wall station page, find the person under Station PINs and open the PIN window. Hand the screen to the worker and step away. Milepost picks the PIN and shows it to them once.
You never see the PIN and cannot choose one. A new PIN replaces the old one, and the worker gets a notice that someone else set it.
Workers can also get their own PIN in the app.
On the dashboard: Wall station.
Needs Wall station. Included in every plan.
Open Wall station, write the note, add a last day if you want one, and tap Post. The stations show it between clock-ins within a few minutes. Take down removes it.
A new note replaces the one that is up now.
On the dashboard: Wall station.
Needs Budget lines. Included in the Accountability and Town Platform plans.
Open Budget and tap Add a line. Enter the fiscal year, the account code from the budget the board adopted, a title, the amount appropriated and the date the board adopted it. Add a line for each account you want to follow.
If the board amends a line, tap Amend on it and enter the new amount, the date the board adopted the amendment and the reason. The earlier amount stays on the record. Nothing is deleted.
A code reaches a line when it has the same account code under Budget line in Pay rules. Several codes can share one line.
The fiscal year is the calendar year, January 1 to December 31.
On the dashboard: Budget.
Needs Wall station and Audit & records. Included in the Accountability and Town Platform plans.
Open Audit trail, then Integrity, and find Blocked attempts. A name that is still locked says which station and until when. Tap Unlock if the worker at the station is the one who mistyped. The unlock is on the record.
The lock ends by itself if you do nothing.
A lock is for one station. Wrong PINs typed at one station do not lock the name at another. Unlock clears the name at every station.
On the dashboard: Audit trail.
Needs Storms. Included in the Accountability and Town Platform plans.
Open Storms and tap Open a storm when the call comes in. Name it, check the time it began, and tap Open storm. When it is over, tap Close storm.
A storm is a stretch of time. Its package adds up the hours already on the record inside that stretch, so opening or closing a storm changes no one's pay or punches, and a punch never waits on it.
One storm is open at a time. A closed storm stays closed and stays in the list, with its package, for you to read and download.
On the dashboard: Storms.
The bell lists them. Milepost sends a notice when something is waiting on you or went wrong. It does not send one when a request is only waiting, so check the counts in the sidebar.
No notice is sent for a worker's time off request or correction request, a new phone registering, or a pay period opening, closing or reopening.
Needs Written notices. Included in the Accountability and Town Platform plans.
Open Written notices and tap Record a notice. Enter the day it reached you and choose Highway superintendent for whose office it reached. Add where the condition is, what the notice says, and the name and address of the person who gave it.
Milepost counts the ten days as calendar days from the day the notice was received.
The tab To send to the clerk lists the notices you have not sent yet. One that is past the tenth day is marked in red and says how many days past it is. Milepost does not say whether that matters in law. That is for the town's attorney.
When the task is marked done, Milepost offers to record the repair on the notice. You can choose Not now and record it later.
Milepost keeps the record. Whether a notice was actually given, and whether a repair was timely, are for the town and its attorney.
On the dashboard: Written notices.
Open Incident reports. It lists every report newest first. Filter by person or by date, tap one to read it with its corrections, print it, or tap Export CSV for the whole list. You are told when a report is filed or corrected.
Reports hold health information about a named person. They are read by the person who filed one, the person it is about, and anyone whose role has incident-report access: department heads (managers in a company) and the bookkeeper unless the town changed it on Roles & permissions.
The Auditor role does not have that access by default. The trail shows the Auditor that a report was filed, who filed it and when, but not what it says.
Milepost keeps the record. A report is not a claim: it does not file anything with an insurer or for workers' compensation, and it gives no medical or legal advice.
On the dashboard: Incident reports.
Needs Wall station. Included in every plan.
On the Wall station screen, under Signing off here, turn on Sign off at the wall station. It is off until you do. Then anyone who can sign timesheets, approve time off or decide time corrections sees Sign off after typing their PIN at a wall station.
Anyone who can sign timesheets can turn it on or off, the Department head (the Manager in a company) as well as the Bookkeeper. Everyone else who opens the Wall station screen sees whether it is on.
Each signature or decision made there is on the record as made at that station, with the station's name, the time and a photo. The Crew board and Payroll say who signed where.
A PIN on a shared tablet is weaker than signing in with a password. That is why this is a setting for the town and stays off unless you turn it on. Milepost asks you to confirm before it turns on.
Turn it off in the same place. It takes effect at once, and a visit already open at a station ends the next time it asks the office for anything.
A person sees only what their role can do. Someone who can only approve time off sees Time off and nothing else.
It needs a station with a connection. A signature is never saved on the tablet to send later.
On the dashboard: Wall station.
For the office: people, phones, pay rules, pay periods and payroll hours.
Open People and tap Add someone. Enter the name, an optional email and the role, then add them. To let them sign in, open their row menu or their page and tap Send sign-in link.
To add many people at once, tap Import a list. You see a preview first, and nothing is added until you confirm.
Resend sign-in link sends the email again if they have not signed in yet.
On the dashboard: People.
You retire them. Nothing in Milepost is ever deleted, so every punch they made stays on the record. Open the person, choose Retire and enter their last day.
Approved paid leave dated after their last day is voided, and leave on or before it stays so a final payout works. A banner names what changed.
If they are on the clock, the retire step asks for the clock-out first.
On the dashboard: People.
Needs Wall station. Included in every plan.
Edit the person and tick Can't clock in at the wall station. The station then tells them they can't clock in there, and records nothing for them.
It only goes on once the person has an approved phone. Approve their phone on Devices first.
If you later retire their only approved phone, Devices warns you first, because they would have no way to clock in.
On the dashboard: People.
Edit each person and name their Related parties. Milepost then refuses to let one decide the other's time, timesheet or flagged punches. Taking a relationship off one person takes it off the other.
Nobody can approve their own time either.
On the dashboard: People.
Open Devices. A phone that signed in shows under Awaiting approval and cannot record time until you approve it. Choose whose it is, then tap Approve.
Workers can tap Remind the office from their phone. You get a notice called A phone is waiting to be approved.
Tap Deny for a phone that does not belong to the town. It asks why and keeps the record.
Awaiting approval is for people's phones only. A wall station is not approved here: add it with Add a wall station on Devices, and the tablet pairs with the code.
In the app: Devices, under More. On the dashboard: Devices.
Retire it from its row menu on Devices. A retired phone goes back to unclassified and cannot record time. Nothing is deleted, and every punch it made stays attributable.
A retired phone is listed under Retired, and you can approve it again with Re-approve.
A retired wall station is listed under Retired too. It is not re-approved: tap Add it again, and the tablet pairs with a new code.
Retiring the only approved phone of someone set to clock in with the app only asks first.
On the dashboard: Devices.
Needs Wall station. Included in every plan.
From the office, open Devices and tap Add a wall station. Enter a name and pick the site it is mounted at, then tap Make a code. Devices shows an 8-digit code. On the tablet, open the kiosk page and type the code on its pairing screen. Nobody signs in on the tablet.
The code works once and for ten minutes. A newer code for the same name and site replaces it, and Done cancels a code the tablet has not used.
The site has to be a permanent one. Add it on Sites & geofences first if it is missing.
The station stays paired until someone signs it out on the Wall station page, it is taken out of kiosk mode, or its device is retired. Every punch on it still needs the worker's PIN.
A tablet added this way is a new station. If it replaces an old tablet, sign the old station out on the Wall station page.
A phone that is, or ever was, someone's own can never be a wall station. Use a tablet that is not anyone's phone. A tablet the office turned down on Devices can be one: the code clears the turn-down.
A wall station is never approved on Devices. It starts with its code, and it is paired from that moment, so it never waits under Awaiting approval.
For a station you already have, tap Pair on its row on Devices and type the code the same way.
On the dashboard: Devices.
Needs Wall station. Included in every plan.
Open People and use the person's row menu. Open the PIN window hands the screen to the worker, and Milepost shows them a new PIN once. Clear kiosk PIN removes the one they have.
You never see a PIN and cannot choose one. The worker is told when someone else sets or clears their PIN.
After a clear, they cannot clock in at the wall station until they get a new PIN, in the app or in a PIN window.
On the dashboard: People.
Pay rules holds what Milepost needs to count hours the way your town pays them. Changing the workweek or the pay period asks first and says what it changes.
Shifts are held after 16 hours and breaks after 60 minutes unless you change them.
On the dashboard: Pay rules.
Open Pay rules and, under Signing off timesheets, choose Two signatures. A timesheet then goes to payroll only after two different people sign the same hours, and at least one of them is not a relative of the person. The pay period cannot close until every timesheet has both.
Two signatures needs two people who can sign timesheets. The card lists who can now, and keeps Two signatures off until there are two. Give a role the permission to approve timesheets under Roles & permissions.
Nobody can sign their own timesheet, and nobody counts twice. The order does not matter: either person can sign first.
If the hours change after someone signs, that signature stops counting and the timesheet needs signing again.
Choosing One signature again goes back to one signature from someone who is not a relative. Timesheets in open pay periods that already have one are then ready for payroll.
The Crew board and Payroll show 1 of 2 beside each timesheet, and who signed where.
On the dashboard: Pay rules.
Overtime is paid in cash at 1.5 times until your town turns on comp time. Turning it on asks you to confirm the town's comp time agreement in writing. A change starts with the next workweek, and the week under way keeps its pricing.
With comp time on, employees who chose it bank hours instead of being paid cash overtime. Everyone else is still paid cash.
Comp time is for public employers only. A private crew is always paid cash.
Where comp time is on, Payroll has a Comp time liability card that shows what the banked hours are worth. See the question about what the banked comp hours are worth.
On the dashboard: Pay rules.
In Pay rules, find Hourly rates. People with no rate are listed first. Tap Set rate, enter the dollars an hour and the date it takes effect.
Each rate has the date it takes effect.
Gross on Payroll is an estimate and covers only people who have a rate.
On the dashboard: Pay rules.
In Pay rules, find Fund codes (Cost codes for a private crew). Add a code with an optional name. Crews see the name first, then the code. Retire a code you stop using.
A retired code still names the hours it was used on. Nothing is deleted.
A town's code can be marked CHIPS, with the road it is for. See the question about marking a charge code as CHIPS.
Each code is Work or Shop and overhead. Shop and overhead is time no road or project carries: the shop, the yard, training, parts runs. Crews see the two apart when they pick, and Where the hours went on Payroll counts them apart. Pay is figured the same for both.
Where your town has the Budget module, a code can also have a Budget line: the account code in your adopted budget. Several codes can share one line. Labor shows against the line on Budget. A private crew has the kind and no budget line.
If the list is empty, crews see no Job & charge code card on Today.
On the dashboard: Pay rules.
Mark your CHIPS codes before crews punch on them. In Pay rules, find Fund codes, open the row menu for the code, choose CHIPS settings, tick CHIPS-eligible work, enter the road, and tap Save CHIPS settings. Hours already recorded keep the flag they had, so marking a code later does not fix earlier punches.
Crews never tick CHIPS. Every punch charged to the code carries it, from the phone or the wall station, and crews see CHIPS: and the road when they pick it.
Existing codes start as not CHIPS, so mark yours before the first period that needs them. To move hours already recorded, send the worker a code change to approve: CHIPS follows the new code.
CHIPS is for a town's roads, so private crews do not have this setting.
On the dashboard: Pay rules.
Open Sites & geofences. Each site is a pin with a radius in feet. A punch outside every site in effect that day is tagged Off site for the office to review. Tap New site to add one.
A radius runs from 100 to 16,400 feet in 50 foot steps.
A job site can have dates, so it is in effect only for the job. A site a wall station is mounted at keeps no dates.
You retire a site you no longer use, with a reason. Nothing is deleted.
If every punch says Off site, check the site's pin and radius first.
With no site in effect, no punch is checked for location.
On the dashboard: Sites & geofences.
Open Payroll and follow its five steps: Collect, Resolve exceptions, Approve, Close, Export. When nothing holds the period, tap Close period. Closing locks the period's punches and corrections, releases the signed timesheets to payroll and keeps a copy of its pay figures.
A time change or code change still waiting on a worker, and a punch a wall station could not record, show as warnings. The close does not wait for them.
On the dashboard: Payroll.
Reopen the period. On Payroll, choose the period and tap Reopen period. You must give a reason, and it goes on the record and into the audit chain.
Reopening accepts punches and corrections into the period again and brings its timesheets back from payroll. A timesheet whose hours change is signed again before the period closes again.
A punch that reaches Milepost after a period closed is held for the office, not lost. Reopen the period to record it.
On the dashboard: Payroll.
For the period, Payroll shows each person's regular, overtime and leave hours, and an estimated gross for people who have a rate. Hours are exact. Gross is an estimate from the rates in Pay rules, marked Provisional. It is not a paycheck.
Overtime is counted by workweek. The basis line says how each week was priced.
Payroll also shows CHIPS-eligible hours, which are the hours charged to a CHIPS fund code, and hours by fund code. For the claim, use the CHIPS hours card.
A closed period shows the figures it was closed with, and names any later change.
Where the hours went, further down, sets the period's hours and labor dollars against each code. See the question about where the hours and labor dollars went.
On the dashboard: Payroll.
On Payroll, tap Download timesheet CSV. A CSV is a spreadsheet file. It has one row per person with regular, overtime and leave hours, gross (provisional) and hours by charge code.
A file in your preparer's own format is not built yet. That format is set up during onboarding, from one of their past exports. Until then, the CSV is what you give them.
The timesheet CSV has no CHIPS column. CHIPS-eligible hours are on Payroll, in the Board report, and by road on the CHIPS hours card.
On the dashboard: Payroll.
It is the period's hours for the board, with no one's pay. On Payroll, tap Generate report, then Download CSV. It shows hours worked and CHIPS-eligible hours per person, hours by fund code, and the period's exceptions.
Where your town has budget lines for the period's fiscal year, the report also shows the labor against each line, through the end of the period. Those are totals for a line, never one person's pay, and a period still open is marked provisional.
For CHIPS by road, person and day, use the CHIPS hours card on Payroll.
A period that is not closed is marked Draft. A closed period shows the hours it was closed with, and lists every reopen with its reason.
On the dashboard: Payroll.
On Payroll, find the CHIPS hours card and tap Generate CHIPS report. It lists the period's CHIPS-eligible hours by road, person and day, with a total for each road. Tap Download CHIPS CSV to take it with you. It is hours only, with no pay figures.
They are the hours payroll pays, so they match the CHIPS-eligible figure at the top of Payroll. A period that is not closed is marked Draft, and the report says if hours changed after the period was closed.
Hours count as CHIPS by the code they were charged to when they were recorded. If a road is missing, check that its fund code is marked CHIPS in Pay rules, and see the question about marking a charge code as CHIPS.
The card is for towns. Private crews do not have it.
On the dashboard: Payroll.
On Payroll, find Where the hours went and tap Show where the hours went. It sets the period's hours and labor dollars against each charge code: work codes first, then shop and overhead codes, then hours with no code, then paid leave. The total is the period's gross pay: the gross in the timesheet CSV, added up.
Shop and overhead is time no road or project carries. You mark a code as Work or Shop and overhead in Pay rules. The overhead adder divides the shop and overhead labor by the work hours: what each work hour carries in time nobody could charge to a job.
Dollars are provisional gross pay, before taxes, deductions and benefits. Where your town banks comp time in full, a week that banked some has its straight pay counted at the week's regular rate, the way payroll counts it, so a code's dollars are not always its hours at the rate each person earned on it. With cash overtime or premium-only comp time, straight pay is each hour at its own rate.
Someone with no rate on file has hours and no dollars, and the card names them. A closed period shows as it was closed. If someone's figures changed after the close, their closed pay is carried on its own line with their name, so the total still equals the export.
Tap Download CSV to take it with you. A private crew sees cost codes and no budget line.
On the dashboard: Payroll.
Where your town has comp time, Payroll has a card called Comp time liability. It lists each person's banked comp hours, their hourly rate today, what those hours are worth at that rate, and how far the bank is from the cap. The town's total is at the top, as an estimate.
The cap is the town's: 240 hours unless the town's records say otherwise. A bank at the cap stops growing and overtime is paid in cash, and the card marks it.
The dollars are the bank times the rate in effect today. They are provisional gross pay, before taxes and benefits. Someone with banked hours and no rate on file shows the hours and no dollars.
Estimated at today's rate. At separation, federal law pays banked comp time at the higher of the final regular rate or the average regular rate over the last three years (29 U.S.C. 207(o)(4)), so the amount owed can be higher.
Hours already banked stay banked when comp time is switched off, so the card stays while anyone holds hours. A person who has left is listed while their bank is owed. People who chose comp time and have nothing banked are folded away until you ask to see them.
The card only reads the banks Milepost already keeps. It changes nobody's pay. A private crew has no comp time and no card. Tap Download CSV to take it with you.
On the dashboard: Payroll.
Needs Budget lines. Included in the Accountability and Town Platform plans.
Open Budget. For each budget line it shows what the board appropriated, the labor from closed pay periods, the labor in the open period (marked provisional), what remains, and the share of the line used next to the share of the year gone. Tap Download CSV to take it with you.
Labor is gross pay from payroll, placed on the codes that roll up to each line, before taxes. It is labor (personal services) only. Benefits, such as retirement and health insurance, are not computed and are not in these figures.
Labor is placed on budget lines by each code's current budget line. Changing a code's line moves its past labor too, and the change is in the audit trail.
A code reaches a line when it has that account code under Budget line in Pay rules. Hours on a code with no line, hours with no code, and paid leave are listed as Not on a budget line, never hidden. With the lines they add up to the payroll gross.
The fiscal year is the calendar year. A pay period counts whole in the year it ends in. A period still open is counted and marked provisional, because it can change until it is closed.
Whoever keeps the budget lines, the Department head and the Bookkeeper by default, reads the labor set against them. The Board report on Payroll carries the same standing for its period, as line totals, with no one's pay in it.
On the dashboard: Budget.
Needs Time off. Included in every plan.
Open Time off and tap Set accrual. Choose the person and the kind, then enter the rate (hours earned a month), the opening balance and the date it was measured. Workers then see the balance on Pay, under Time off.
An approval that takes someone past their balance says so and marks the balance.
On the dashboard: Time off.
Automations lists the jobs Milepost runs for your town on its own, each with an On or Off switch. Switching one needs permission to manage roles, and every change is on the record.
Nothing is sent for a job while it is off.
On the dashboard: Automations.
It shows which permissions each role holds in your town. With permission to manage roles, click a box to turn a permission on or off for a role, or tap New role to make one of your own. Every change is audited.
Milepost asks first when a change matters, and warns about combinations that let a role act on its own record.
There is no delete permission for any role. Nothing in Milepost can be deleted.
On the dashboard: Roles & permissions.
Open Account from the avatar menu and find Office phone. Enter the number and tap Save. The crew app's Call the office dials it. Until you set one, the app shows no number.
On the dashboard: Account.
Needs Storms. Included in the Accountability and Town Platform plans.
Open Storms and tap Open package on the storm. The page lists each person's hours for each day of the storm, with straight time and overtime split the way payroll splits them, and the machines the office recorded, each with its hours labeled operated, standby or assigned. Download the labor and equipment files, or print the page.
The package holds hours and rates, with the charge codes, and for each day whether the punches were at a work site. It holds no employee pay amounts and no map positions.
Check the To look at list first. It names long days, hours on a CHIPS code and punches outside every work site. Nothing on it stops the package.
Milepost does not decide what FEMA accepts and does not send anything to FEMA. FEMA decides what is eligible, so check the declaration, the 48-hour snow period and the rates against FEMA's own documents.
A department head sees the hours without the hourly rates.
On the dashboard: Storms.
Needs Storms. Included in the Accountability and Town Platform plans.
FEMA treats budgeted staff differently from others, so the package shows each person's type beside their hours. A person with none set reads Type not set, and the package still downloads.
Setting a type changes no one's pay. Only someone who manages People can set it.
On the dashboard: Storms.
Needs Storms. Included in the Accountability and Town Platform plans.
In the package, find the person's day under Hours by person and day and tap Leave out. Say why. The day is left out of the package only, and the reason is kept with it.
The hours stay in payroll. Under Days left out you see who left the day out and why, and the downloaded file lists it too.
To bring a day back, tap Put back beside it and say why. Nothing is deleted, so the earlier reason stays on the record.
On the dashboard: Storms.
Needs Storms. Included in the Accountability and Town Platform plans.
In the package, under Equipment hours, tap Add equipment hours. Pick the machine and the day, enter the hours it was operated, and say how you know them.
Hours that rest only on a machine being assigned are never counted as operated hours. Milepost supplies no rates. Each amount is the operated hours times the rate you typed.
To fix an entry, tap Correct. The correction is a new entry, and the first one stays on the record.
On the dashboard: Storms.
Needs Storms. Included in the Accountability and Town Platform plans.
In the package, find Declaration and snow period. Tap Record declaration, enter the number and the date, and save. Then turn on the snow period and pick the day and time it starts. The 48 hours run from there.
The snow period can only be picked after the declaration is recorded. With it on, the package shows the hours inside the 48 hours beside the whole storm. Milepost records the period your town picks. It does not check it with FEMA.
Change snow period moves it. Turning it off hides the snow columns, and you can pick the period again.
On the dashboard: Storms.
Needs Written notices. Included in the Accountability and Town Platform plans.
Open Written notices. Tap Print for the page titled Record of written notices (Town Law §65-a), or Download CSV for a spreadsheet file. Both include every notice, by road and place.
Town Law §65-a asks the town clerk to keep an indexed record, by location, of these facts for five years. Milepost removes nothing from it.
Anyone who can read the whole record, such as the Auditor, can open it, print it and download it, but cannot change it.
Milepost keeps the record. Whether a notice was actually given, and whether a repair was timely, are for the town and its attorney.
On the dashboard: Written notices.
For the people who check that the record can be trusted.
The Auditor reads the record and changes none of it. You can see the Crew board, the Calendar and the Audit trail. Where your town has them, you can also read fleet and pre-trips, and meeting minutes.
Checking the record is on every plan. Browsing it, the activity log and the annual audit come with the audit module.
The one thing an Auditor writes is the annual audit's attestation, which goes in its own tables and alters no punch, timesheet or payroll row.
On the dashboard: Audit trail.
Every change is an entry in a hash chain. Each entry stores a fingerprint of itself and the entry before it, so changing a past entry breaks every link after it. Open Audit trail and tap Check now to check the whole chain.
Every hour Milepost checks the newest entries. Once a day, and when you tap Check now, it re-derives every entry and compares every current record with its last entry.
Each morning Milepost emails the day's fingerprint to the Auditors. Keep those emails: they are the town's own copy, and you can check one under Check a fingerprint someone kept.
Corrections are new entries that replace old ones. Nothing is edited or deleted.
On the dashboard: Audit trail.
Needs Audit & records. Included in the Accountability and Town Platform plans.
Open Audit trail. The Activity tab lists the record of every change as sentences, by name, and you can export it. Integrity holds the record check, the daily fingerprints, who viewed location data, retention, and the blocked attempts list.
On the dashboard: Audit trail.
Needs Audit & records. Included in the Accountability and Town Platform plans.
It is a guided session on the Audit trail. The session draws a random sample of recent punches, each board member reviews it and attests, and filing it writes the minute entry.
On the dashboard: Audit trail.
Needs Audit & records. Included in the Accountability and Town Platform plans.
An incident report is health information about a named person. The Audit trail shows that a report was filed or corrected, who filed it and when, and keeps the entry in the chain. It does not show the words, or who the report was about.
Only the person who filed a report, the person it is about, and roles with incident-report access can read it. The town can give the Auditor role that access on Roles & permissions.
The record check still covers these entries. Hiding the words changes what is shown, not what is kept.
On the dashboard: Audit trail.
For the town clerk and anyone who keeps the board's minutes or the record of written notices.
Needs Meeting minutes. Included in the Accountability and Town Platform plans. A Timekeeping town can have it too when Milepost turns it on for the town.
Open Meeting minutes and tap New meeting. Choose the board, the kind of meeting, and the time and place. Then tap Upload to add a recording, minutes, a transcript or notes.
Nothing you add is removed. A file added by mistake can be set aside, with a reason, and moved to the right meeting.
Uploads need the town's file storage to be set up by Milepost. If an upload is refused, tell Milepost support.
The boards and their members are kept under Meeting bodies.
On the dashboard: Meeting minutes.
Needs Meeting minutes. Included in the Accountability and Town Platform plans. A Timekeeping town can have it too when Milepost turns it on for the town.
On the meeting's page, match the speakers in the transcript and mark any executive session. Then draft the minutes from the transcript and notes. The draft is marked as an AI draft. A person reads it and edits it.
If your minutes came from the Plaud app, paste them on the meeting page. They are saved as a version marked as pasted from Plaud, never as an AI draft.
Every save is a new version. Nothing is overwritten.
The AI proposes and a person approves. Approval is refused while a vote is unrecorded.
On the dashboard: Meeting minutes.
Needs Meeting minutes. Included in the Accountability and Town Platform plans. A Timekeeping town can have it too when Milepost turns it on for the town.
Open the version the board approved and record the approval, with the date and the meeting it was approved at. Then export the minutes as a clerk-ready PDF or Word file.
Approval is recorded on that version. A later edit is saved as a new version, so the approved one stays as it was.
On the dashboard: Meeting minutes.
Needs Meeting minutes. Included in the Accountability and Town Platform plans. A Timekeeping town can have it too when Milepost turns it on for the town.
Open Meeting bodies. Add each board, such as the Town Board or the Planning Board, then add its members. The minutes' attendance and votes are read against them. You can rename or retire a board or a member.
On the dashboard: Meeting bodies.
Needs Written notices. Included in the Accountability and Town Platform plans.
Open Written notices and tap Record a notice. Enter the day it was received, where the condition is, what the notice says, and the name and address of the person who gave notice. The index lists each notice under its road and place.
Town Law §65-a asks the town clerk to keep an indexed record, by location, of the date received, the nature and location of the condition, and the name and address of the person who gave notice, for five years.
A notice that reached the highway superintendent shows the days left for the highway superintendent to send it to you. Mark sent records the day it was sent.
Nothing in the record is deleted. A notice entered by mistake is corrected, and the correction is kept.
Milepost keeps the record. Whether a notice was actually given, and whether a repair was timely, are for the town and its attorney.
On the dashboard: Written notices.
Needs Written notices. Included in the Accountability and Town Platform plans.
On the notice's row, tap Record repair. Enter the day of the repair and what was done, then save. The repair day shows on the notice and in the printout and the CSV file.
Where the town uses Work & requests, a notice can have a task made from it. When that task is marked done, Milepost offers to record the repair on the notice. Choose Not now to record it later.
To undo a repair day entered by mistake, use Take back the repair on the row. The earlier entry stays on the record.
Milepost shows the days a notice has been open and the dates. It does not say whether a repair was timely. That is for the town and its attorney.
On the dashboard: Written notices.